Refund

Refund & Cancellation Policy

Last Updated: March 21, 2026

🛍️ Order Cancellation

  • Orders can be canceled within 24 hours of placement for a full refund.

  • After 24 hours, orders may already be processed or shipped and cannot be canceled.

  • To request a cancellation, contact us at [your email/contact page] with your order number.

🔄 Returns & Refunds

We accept returns under the following conditions:

✅ Eligible for Return

  • Item must be unused, unworn, and in original packaging

  • Return request must be made within 7–14 days of delivery

  • Proof of purchase (order confirmation or receipt) is required

❌ Non-Returnable Items

  • Final sale items

  • Gift cards

  • Personalized/custom products

  • Perishable goods (if applicable)

💸 Refund Process

  • Once we receive and inspect your return, we will notify you of approval or rejection

  • If approved, your refund will be processed to your original payment method

  • Please allow 5–10 business days for the refund to reflect in your account

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service

⚠️ Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery

  • Provide photos and order details

  • We will offer a replacement or full refund at no extra cost

📦 Exchanges

We only replace items if they are defective or damaged.
For exchanges, contact us at support@rapidxsmm.com.

📞 Contact Us

If you have any questions about refunds or cancellations, please reach out:

  • Email: support@rapidxsmm.com

  • Phone: +91 9991988296

Note: We reserve the right to update this policy at any time.